Senior Business Support Analyst - Substation Engineering - Puget Sound Energy

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Engineering Operations team is looking for qualified candidates to fill an open Senior Business Support Analyst - Substation Engineering position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

The Senior Business Support Analyst is responsible for the analysis, maintenance, development, and support of the business needs and requirements for the Substation Engineering teams. This includes technical support (troubleshooting, maintenance, and enhancements) and consultation for a variety of processes, reports, technologies, and database systems used throughout the department. This role will support in the review and assessment of invoices for contracted engineering work.

The Senior Business Support Analyst will support departmental and corporate initiatives by coordinating project management activities (timelines, status tracking, stakeholder updates), gathering and presenting data for leadership reporting, and helping develop/document standardized processes. Additionally, this role will support Technical Communications efforts, including updating department websites, managing online forms, and maintaining project lists to ensure accurate, up-to-date information for internal and external stakeholders.

As a PSE employee you will uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities, promote and support a culture of total safety, and demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Additionally you will ensure duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Responsible for analyzing, trending, forecasting, and/or tracking department/program performance and data statistics.
• Develops metrics and ongoing analysis for team support and improvement.
• Assesses current practices and develops new modeling approaches, tools, and process improvement techniques.
• Leads and supports cross-functional projects to improve/enhance/implement system solutions to business processes.
• Builds strong relationships with internal and external stakeholders and constituents.
• Manages multiple assignments with timely completion and high quality, valuable results. Leads project teams on various related projects/initiatives, as well as business case documentation.
• Develops and applies process improvement methodologies to business processes and procedures.