Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
Outcomes and Activities:
- Independently lead strategic analyses that inform business and go-to-market (GTM) strategy, including product launches, customer segmentation, channel strategy, and market expansion.
- Translate ambiguous business questions into structured problem statements, hypotheses, and analytical workplans—without relying on detailed instructions.
- Build and maintain financial, strategic, and scenario models to evaluate new opportunities, risks, and trade-offs.
- Analyze large, complex datasets to uncover insights related to customer behavior, portfolio performance, channel effectiveness, and growth opportunities.
- Partner with cross-functional teams to shape the direction of analysis, not just execute predefined requests.
- Develop clear, insight-rich recommendations that are grounded in data, commercial judgment, and business impact.
- Create consulting-style, executive-quality PowerPoint presentations that use data-driven storytelling to influence decisions and align stakeholders.
- Define success metrics and KPIs for strategic initiatives and support ongoing performance tracking.
- Contribute meaningfully to quarterly and annual strategic planning cycles.
- Act as a trusted thought partner to senior stakeholders, bringing a strong point of view supported by analysis.
Knowledge and Skills:
- Strong command of strategy and problem-solving frameworks, critical thinking, competitive analysis, and business case development.
- Advanced data analysis and modeling skills, with the ability to work independently end-to-end—from data exploration to insight synthesis.
- Experience with Business Intelligence (BI) tools, such as Power BI, to explore data, build views, and communicate insights.
- Experience working with large datasets and de-averaging portfolio-level metrics to identify segment-level opportunities (e.g., by customer behavior, product usage, channel, or geography).
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