Senior Business Relationship Manager, IT - Thermo Fisher Scientific

Key Responsibilities

• Develop and nurture strategic relationships with business units to understand and translate their objectives into effective IT solutions.
• Lead the planning, execution, and governance of IT initiatives that support product development, regulatory compliance, and operational excellence.
• Act as the primary liaison between IT service teams and business stakeholders, ensuring clear communication, expectation management, and timely issue resolution.
• Drive continuous improvement of IT service delivery using ITIL best practices, performance metrics, and feedback loops.
• Collaborate with cross‑functional teams to prioritize projects, manage budgets, and align resources with corporate priorities.

Requirements

• 10+ years of experience in IT business relationship or service management roles, preferably within life‑sciences or technology‑intensive environments.
• Proven expertise in ITIL frameworks, service catalog management, and delivering enterprise‑wide technology solutions.
• Strong stakeholder management and communication skills, with a track record of influencing senior leadership.
• Demonstrated ability to lead complex projects, manage budgets, and drive cross‑functional collaboration.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field; advanced degree or certifications (ITIL, PMP) preferred.