Senior Business Analyst, Territory Planning & Analytics - Gartner

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which are delivering approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function, industry and market sector around the world.

About the role:

The role is a part of the Territory Planning & Analytics (TP&A) team in GSSO. The TP&A team is focused on designing the optimal territory investment, design and alignment strategy to maximize Sales (and Services) productivity. The Senior Business Analyst will be the strategic partner for Service Leadership across Global Services & Delivery (GS&D). GS&D serves as a critical connection point between our clients and Gartner’s indispensable insights, advice, and tools. They ensure our clients get the most value from their relationship with Gartner through high value engagement aligned to clients’ Mission Critical Priorities. TP&A for Services is considered as a vital strategic partner in the business’ effort to capture its massive market opportunity.

The Senior Business Analyst will partner with leaders across Gartner's global Client Services Organization to determine where, when and how the company should optimize its substantial investment in Services professionals. The TP&A team enables Services leaders to focus more of their time on developing their teams and driving results by acting as a key advisor to guide strategic and tactical decision-making at the regional and local levels regarding the design of services territories and associate productivity.

What you will do:

Partner with Gartner's Services leaders to define growth needs and design territories that align with corporate services strategy and guidelines

Analyse internal and external data to identify trends and characterize market opportunity at various levels (e.g., region, industry, local area, company) to inform the design strategy

Provide Services managers & leaders with detailed description of respective territories to enable effective communication and planning with their team on their territories

Drive ad-hoc analyses to inform decision-making of Gartner's Services leaders and C-level executives

Run annual and monthly processes to identify opportunities for efficiency and growth and help services leaders achieve retention targets