remote
Senior Business Analyst / Product Owner - SignalHOT Inc
Data Analyst
Senior Business Analyst / Product Owner who bridges customers and engineering, driving requirement discovery, onboarding, and delivery for an AI‑powered Customer Success platform using Agile, data analysis, and CRM integration expertise.
About the role
Key Responsibilities
- Lead requirement gathering sessions with enterprise customers to translate business needs into clear, actionable user stories.
- Own the product backlog, prioritize features, and define acceptance criteria in collaboration with engineering and design teams.
- Facilitate client onboarding, ensuring seamless integration with CRM and helpdesk systems such as Salesforce, Zendesk, and ServiceNow.
- Coordinate cross‑functional delivery, tracking progress in Agile ceremonies and removing blockers to meet release timelines.
- Analyze usage data and churn indicators to inform product enhancements and growth opportunities.
Requirements
- 5+ years of experience in business analysis or product ownership within SaaS or AI‑driven platforms.
- Strong proficiency in Agile methodologies, backlog management tools (e.g., Jira), and stakeholder communication.
- Hands‑on experience with SQL and data analysis to derive insights from customer and product data.
- Demonstrated ability to integrate and configure CRM/helpdesk solutions (Salesforce, Zendesk, ServiceNow).
- Excellent problem‑solving, documentation, and presentation skills.
Skills
agilesqldata analysis