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Job Summary The Senior Blend System Administrator leverages in-depth knowledge of the Blend Point of Sale (POS) platform and working knowledge of the Encompass Loan Origination System (LOS) to manage system functionality, vendor relationships, integrations, and core business processes used throughout the digital loan origination process. This position serves as a subject matter expert for the Blend platform while providing secondary support for Encompass and fees-related systems. The role works with internal and external stakeholders to ensure compliance standards and operational efficiencies are maintained across multiple mortgage technology platforms, supporting seamless borrower-facing workflows and system integrations. Works on projects/issues of moderate to high complexity and demonstrates strong independent judgment. Essential Duties and Responsibilities
- Blend Platform Administration and Configuration: Serves as primary subject matter expert for the Blend POS platform. Manages advanced technical support, troubleshooting, and configuration changes including custom fields, input forms, reporting views, user role modifications, business rules, dynamic data elements, and document management settings. Maintains user access, permissions, and role assignments. Ensures system configurations align with governance policies, security standards, and audit requirements.
- Vendor Relationship Management and Integration Support: Manages relationships with Blend support and development teams, internal business analysts, and external vendors. Leads efforts to configure, develop, and implement system enhancements and resolve integration issues between Blend, Encompass, and other mortgage technology platforms. Coordinates API and workflow engine integrations. Escalates platform concerns when necessary and drives critical projects to closure.
- Escalated Support and Troubleshooting: Manages escalated Blend support cases across all user groups (loan officers, processors, borrowers). Acts as third-level escalation point for general inquiries and complex system issues. Conducts root cause analysis on recurring issues and recommends long-term solutions or process improvements. Employs problem-solving skills to interpret, troubleshoot, and resolve issues relating to system functionality across multiple platforms.
- Testing, Quality Assurance, and Release Management: Participates in Blend release testing and regression cycles. Manages user acceptance testing and testing of new system functionality. Validates enhancements, documents impacts, and ensures updates do not adversely affect integrated systems. Tests configuration changes before deployment to production environments
- Encompass LOS and Fees Systems Support: Provides