About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
In the role of Senior Benefits Analyst, you will report to the Manager, Global Benefits.
This is slated as a six month contract. This role may extend into a permanent role.
We are considering applicants for the location(s): LA
The Benefits Analyst supports the administration and day-to-day operations of Crunchyroll's North America benefits programs, including the United States, Canada, and Mexico. This role is hands-on, focused on accurate benefits processing, compliance support, data integrity, and employee support, while contributing to continuous improvement of benefits operations.
Core Areas of Responsibility
- Support the daily administration of health, welfare, and retirement benefit programs across the United States, Canada, and Mexico, ensuring accurate processing.
- Serve as a point of contact for employee benefits inquiries across North America, resolving routine and moderately complex issues and escalating as appropriate.
- Assist with the implementation and maintenance of benefit plans, policies, and administrative procedures for U.S., Canadian, and Mexican programs.
- Support compliance activities related to benefits programs, including U.S. federal and state regulations (e.g., ACA, ERISA, COBRA, FMLA), applicable Canadian federal and provincial requirements, and Mexican labor and social security requirements, in partnership with internal teams and external advisors.
- Administer leave of absence programs, including U.S. FMLA and Paid Family & Medical Leave programs, Canadian statutory and company-sponsored leaves, and Mexican statutory leave programs.
- Perform benefits processing activities, including enrollments, life events, terminations, COBRA (U.S.), beneficiary updates, disability, accident and death claims, and leave administration.
- Assist with retirement and savings program administration, including U.S. 401(k), Canadian retirement programs (e.g., RRSP), and applicable Mexican savings or retirement plans, as required.
- Support the annual North America open enrollment process, including system configuration support, data validation, employee communications, and issue resolution across all three countries.
- Maintain accurate benefits data across Workday and vendor systems; perform audits and reconciliations to ensure data integrity for U.S., Canada, and Mexico populations.