Senior Azure Cloud Engineer
Reports to Aaron Marks
Overview
Key Technologies
- Windows 11+
- Windows Server 2022+
- Apple Operating Systems
- Microsoft 365
- Microsoft Azure
- Microsoft Intune & Autopilot
- Microsoft Defender & Sentinel
- Microsoft Azure Virtual Desktop
- Microsoft Lighthouse & GDAP
- Microsoft Fabric
Key Responsibilities
- Technical: 75%
- Project Management: 15%
- Leadership: 8%
- Special Requirements: 2%
Technical Responsibilities: 75%
- External : - Act as primary liaison between clients and internal technical team.
- Language : Walk clients through the problem-solving process in plain language terms, on their tech level.
- Ticketing : Ensure proper recording, documentation and closure of all client inquiries using online tools.
- Daily : Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO.
- Remote : Perform daily technical client work remotely.
- Efficient Project Management: Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects.
- SLAs: Close support issues within Service Level Agreements – keeping us on time and budget.
- Self-Directed Work : Self-assign tech work.
- Quality: Troubleshoot and deliver accurate tech work.
- Tools: Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required.
- Physical: Ability to move equipment and lift 50 lbs. as required.
- Self-Directed Work : Self-drive continued learning activities including technical certifications as required.
- Internal : Record and document tech processes into TurnPoint Tech Manual.
- External : Record and document client environments to maintain current client technical documentation.
- Self-Directed Documentation : Identify missing documentation, initiate, and complete supplemental documentation where needed.
Project Management Responsibilities: 15%
- Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times).
- Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)
- Organize daily activities based on the current projects and goals of the organization.
- Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met.
- Work with senior management to revise plans for the team (including resource allocation).