Senior Amazon Connect Engineer - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Amazon Connect Engineer based in India.

This role offers the opportunity to design and deliver advanced cloud-based contact center solutions using Amazon Connect and AWS technologies. You will work on enterprise-scale implementations that improve customer engagement, automation, and operational efficiency. The position combines cloud architecture, serverless development, conversational AI, and system integration expertise. You will collaborate with customers, architects, and technical teams to transform business requirements into scalable solutions. The role provides exposure to modern AWS services, AI-powered customer experiences, and innovative contact center technologies. You will contribute to solution design, technical workshops, and proof-of-concept initiatives in a fast-moving cloud environment. This position is ideal for a senior cloud professional passionate about automation, customer experience, and emerging technologies.

Accountabilities:

As a Senior Amazon Connect Engineer, you will design, implement, optimize, and support cloud-based contact center platforms while helping organizations modernize their customer engagement capabilities. You will combine technical expertise with customer collaboration to deliver secure, scalable, and AI-enabled solutions.

• Design, implement, and support enterprise-scale Amazon Connect solutions.
• Configure and customize Amazon Connect components, including Contact Flows, Queues, Routing Profiles, Quick Connects, Hours of Operation, and Agent Workspaces.
• Develop serverless applications using AWS services such as Lambda, API Gateway, Step Functions, DynamoDB, S3, and EventBridge.
• Integrate Amazon Connect with enterprise platforms including CRM, ERP, ServiceNow, Salesforce, Zendesk, and other business applications through APIs and AWS services.
• Implement conversational AI solutions using technologies such as Amazon Lex and Amazon Bedrock to enhance customer self-service experiences.
• Configure and optimize Contact Lens, call recording, transcription, analytics, and reporting capabilities.
• Troubleshoot and improve Amazon Connect environments to ensure reliability, performance, scalability, and security.
• Gather customer requirements and translate business needs into effective technical solutions.
• Participate in architecture discussions, technical workshops, solution demonstrations, and customer engagements.
• Support go-to-market activities through technical proposals, solution development, and proof-of-concept initiatives.
• Stay updated on Amazon Connect capabilities, AWS services, and evolving contact center technologies.

Requirements: