About the Role
The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells, and expansions. You’ll oversee the design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive-level relationships. You will also contribute significantly to the Braze product development process and act as the voice of our customers. Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customer insights, troubleshoot issues, and showcase Braze’s value proposition.
What You'll Do
- Support the Principal AI Success Manager to build meaningful relationships across our customers' organizations
- Work with implementation and data science teams to drive the success of AI use cases with our customers
- Work closely with the Braze sales team to drive renewals & upsell opportunities
- Develop a deep understanding of customers' business context and pain points to facilitate the strategic mapping of Braze's value proposition
- Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
- Conduct analyses (including using Excel and SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer insights
- Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap
Who You Are
- Be the face of the company, working alongside our customers to help them succeed.
- Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action.
- Join Braze’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
- Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
- People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
- Analytically-driven: You can draw insights from raw data and perform analysis that is helpful and clear to customers
- Technology enthusiast: You are passionate about new technologies and their potential to impact business-as-usual
- Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
- Clear communicator: You can express yourself clearly and persuasively, both in writing and speech
- Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
- 20% travel to customers is expected