remote
Senior AI Solutions Engineer - Brightree
Software Engineer
Design and deploy AI-driven automation for customer support, translating business needs into scalable solutions using Python, LLMs, and cloud services to boost efficiency and self‑service.
About the role
Key Responsibilities
- Collaborate with support leadership to identify high‑impact automation opportunities and define AI solution roadmaps.
- Design, develop, and integrate large‑language‑model based tools (chatbots, summarizers, ticket triage) into existing support platforms.
- Build and maintain data pipelines for training, fine‑tuning, and evaluating NLP models, ensuring data quality and compliance.
- Implement prompt engineering strategies and continuous improvement loops to enhance model performance and reliability.
- Monitor production AI systems, analyze metrics, and iterate to achieve measurable reductions in manual effort and response times.
Requirements
- 5+ years of experience in AI/ML engineering, with a strong focus on NLP and large language models.
- Proficiency in Python and related ML libraries (TensorFlow, PyTorch, Hugging Face Transformers).
- Hands‑on experience deploying AI solutions on cloud platforms, preferably AWS (SageMaker, Lambda, ECS).
- Demonstrated ability to translate business requirements into scalable, production‑grade AI pipelines.
- Excellent problem‑solving skills and ability to work cross‑functionally with product, support, and engineering teams.
Skills
pythonmachine learningnatural language processingaws