Senior AI Engineer - Eleven

We Move Fast, Think on Our Feet, and Have Fun Doing It!

At Eleven , we thrive on solving complex challenges and pushing boundaries. We work at a rapid pace, embracing change, and staying laser-focused on delivering exceptional value to our customers.

We’re looking for visionary problem-solvers who excel in dynamic environments, embrace AI tools in streamlining work processes, adapt quickly, and drive innovation. If you love thinking outside the box, collaborating with top-tier talent, and having fun while making an impact—let’s talk!

Position Overview:

This role is a dual-focus technical leadership position within our Engineering organization: leading company-wide AI productivity initiatives and contributing as a senior software engineer to our core product. You will design, build, and maintain AI-powered workflows and tools that accelerate delivery and raise quality across engineering and other departments. You will develop and execute training strategies that bring all employees along in adopting AI effectively and securely. This role contributes to a globally distributed SaaS platform used around the world to effortlessly and securely connect guests and residents (and all their devices) to the internet with an at-home Wi-Fi experience. Our platform serves a variety of markets. From hotels and multi-family residences to campgrounds and college campuses, every day, tens of millions of people benefit from the services we provide.

As a Senior AI Engineer, you will stay at the cutting edge of AI technology, evaluate and introduce new tools and patterns to the organization, champion security-first practices in a rapidly evolving AI landscape, and continue to contribute hands-on to the development of our cloud-native platform.

Reporting Relationships:

This role reports to a Senior Engineering Manager and has no direct reports. Provides AI and technical leadership across all engineering teams and partners with other departments on AI adoption initiatives.

Essential Job Functions & Core Responsibilities:

AI Leadership & Productivity

• Design, build, and maintain AI-powered workflows, tools, and automation that improve productivity, code quality, and operational efficiency across engineering and other departments
• Evaluate, prototype, and introduce cutting-edge AI technologies, frameworks, and patterns (including agentic AI, LLM orchestration, and multi-step reasoning) into company workflows
• Develop and execute AI training strategies and enablement programs for employees across the organization, ensuring teams can effectively and responsibly adopt AI tools
• Establish and maintain security guardrails, governance policies, and best practices for AI usage company-wide, accounting for the rapidly evolving threat and compliance landscape
• Stay continuously informed on advancements in AI/ML tooling, foundation model