remote
Senior AI Agent Engineer - ServiceNow
Software Engineer
Senior AI Agent Engineer responsible for designing, building, and deploying AI‑driven conversational agents on the ServiceNow platform, leveraging LLMs, prompt engineering, and cloud services to enhance customer deployments.
About the role
Key Responsibilities
- Design and implement AI agents that integrate with ServiceNow workflows, using Large Language Models and Retrieval‑Augmented Generation techniques.
- Develop prompt engineering strategies and reusable components with frameworks such as LangChain to improve response relevance and accuracy.
- Collaborate with product, UX, and infrastructure teams to deliver end‑to‑end solutions, including API design, data pipelines, and cloud deployment on Azure.
- Maintain CI/CD pipelines, monitor performance, and continuously optimize models for latency, cost, and scalability.
- Provide technical guidance and mentorship to junior engineers and contribute to best‑practice documentation.
Requirements
- 5+ years of software engineering experience with strong Python proficiency.
- Hands‑on experience building production AI agents using LLMs (e.g., GPT, Claude) and prompt engineering.
- Deep understanding of Retrieval‑Augmented Generation, vector stores, and knowledge‑base integration.
- Experience deploying and managing services on Azure (AKS, Functions, Cognitive Services) and implementing CI/CD workflows.
- Proven ability to work cross‑functionally, solve complex problems, and deliver high‑quality code in an agile environment.
Skills
pythonlangchainazure