Security Analyst II

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Provides support to Security Services team, with a high attention to detail

• • Researches, analyzes, and documents findings
• • May influence others within the Security team through the explanation of facts, policies, and practices
• • Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools
• • Monitors a designated set of alerts and tickets and assists with threat analysis, resolution, and escalation as necessary
• • Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity
• • Assists with SIEM rule modification, notification pathways, and other system configuration management
• • Analyzes process workflows and identifies problems
• • Works with colleagues to understand processes and deliverables across the organization
• • Adheres to relevant policies, procedures, standards, and security practices
• • Delivers and prioritizes customers satisfaction
• • Aids and facilitates partner communications, resolutions, and escalations
• • Follows escalation procedures for interfacing with other SOC teams
• • Maintains consistent threat handling and remediation procedures
• • Utilizes the internal knowledge base to assist with resolution of threats

Mandatory Skills: Should have hands on experience to work on incidents and investigation of forensic investigation,  Cyber Triage, or Velociraptor, EDR – SentinelOne , and Microsoft defender. Practical exposure particularly in log analysis and real-world incident handling,

Experience: 2-5 experience

Shift timings: 3-12 pm and 4 pm to 1 am IST. (UK Shift)

Notice Period:  Upto 3 months can be considered

Location: Mumbai, Pune (Hybrid Role)

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimi