Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Responsibilities:
- Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
- Proficient and comfortable in training in a remote virtual training environment or brick and mortar
- Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment
- Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
- Partner with clients in curriculum design and modification. Develop associated supporting materials.
- Ability to train to adult learning styles virtual and brick and mortar
- Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
- Prepare lesson plans and course agenda for each training class
- Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
- Execute nesting or on the job training excellence with results
- Ability to train class sizes anywhere from 10 to 100 learners
- In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
- Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
- Ensure trainees are successful for production environment and long-term retention
- While not training, trainer will be asked to take phone calls or support operations, depending on the business needs
• Perform assigned CSR duties
Qualifications:
- A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
- Undergraduate degree in Instructional Design, English or a related discipline.
- Virtual online experience in blogging or teaching• Ability to build rapport in an online