We are looking for a Scrum Master to manage Omni Channel telephony projects and ensure successful project delivery across systems, applications, and cross-functional teams. This role requires strong project management expertise, stakeholder coordination, risk management, and process improvement capabilities to ensure projects are delivered on time, within scope, and with high quality standards.
Responsibilities
- Manage Omni Channel and telephony projects from planning through successful delivery
- Coordinate projects involving systems integration and data architecture
- Manage multiple concurrent projects while ensuring timelines, scope, and quality standards are met
- Collaborate with cross-functional teams to manage dependencies and ensure smooth project execution
- Organize and lead recurring status meetings, track action items, and provide regular project updates
- Identify project risks proactively and drive mitigation plans to avoid delivery issues
- Maintain and update project documentation, business flows, retrospectives, and status reports
- Communicate project progress, risks, and technical details effectively to both business and technical stakeholders
- Drive process improvements and ensure adherence to organizational standards and best practices
- 5+ years of experience in Project Management, Release Management, or Release Train Engineering
- Experience managing Omni Channel and telephony-related projects
- Strong understanding of systems integration and data architecture concepts
- Proven experience managing multiple projects simultaneously in cross-functional environments
- Strong stakeholder management and communication skills with both business and technical teams
- Experience with Agile, Scrum, or SAFe delivery methodologies
- Strong risk management, issue resolution, and escalation handling experience
- Hands-on experience with project management and collaboration tools such as Jira and Confluence
- Excellent organizational, documentation, and process improvement skills
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Mult