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SAP NS2 Senior Solution Support Engineer - SuccessFactors
Software Engineer
Senior engineer supporting SAP SuccessFactors NS2 deployments, troubleshooting complex incidents, and ensuring high availability using SAP HANA and Cloud Platform technologies.
About the role
Key Responsibilities
- Provide 3rd‑level support for SAP SuccessFactors NS2 environments, diagnosing and resolving production incidents.
- Collaborate with development and architecture teams to analyze root causes and implement permanent fixes.
- Manage incident lifecycle, including logging, prioritization, escalation, and post‑mortem documentation.
- Perform performance tuning and capacity planning for SAP HANA databases and related services.
- Develop and maintain automation scripts to streamline routine support tasks.
Requirements
- 5+ years of experience supporting SAP SuccessFactors or similar enterprise SaaS solutions.
- Strong knowledge of SAP HANA, SAP Cloud Platform, and NS2 architecture.
- Proficiency in troubleshooting tools, log analysis, and performance monitoring.
- Excellent communication skills and ability to work cross‑functionally.
- Experience with scripting (Python, Bash) and CI/CD pipelines is a plus.