Systems Engineer
Working Title: Salesforce Operations Manager (CEMI) [Remote] [2 Year Term] No Visa Sponsorship is available for this position.
Working Title: Salesforce Operations Manager (CEMI) [Remote] [2 Year Term]
No Visa Sponsorship is available for this position.
This is a two (2) year term appointment which may be ended or extended based on organizational needs, funding availability, and performance.
About the Cornell Experience Modernization Initiative (CEMI)
The Cornell Experience Modernization Initiative (CEMI) is a multi-year program designed to improve the experience of students, faculty, staff, alumni, donors, patients, and partners by unifying and enhancing administrative systems and processes across all Cornell University locations. Its name CEMI is said as “See Me” because the focus is on you: the people who use Cornell’s systems and data to accomplish your goals.
What will you do:
Cornell University seeks an experienced and operationally focused Salesforce Operations Manager (CEMI ) to oversee the day-to-day health, delivery, and continuous improvement of the university's enterprise Salesforce ecosystem. This role is responsible for managing and developing a high-performing team of Salesforce professionals who support multiple Salesforce orgs and Marketing Cloud across a diverse portfolio of academic, student-facing, administrative, marketing, and advancement solutions.
The Salesforce Operations Manager (CEMI) will provide operational leadership for the Salesforce team, overseeing workload management, sprint planning, service delivery, production support, platform enhancements, integrations, data integrity, security, and compliance. The role is accountable for ensuring team effectiveness, fostering professional development, establishing operational best practices, and promoting a culture of collaboration, continuous improvement, and customer-focused service.
This is a hands-on operational leadership role focused on maintaining a stable, scalable, and secure Salesforce environment while aligning platform capabilities with institutional priorities and delivering consistent value to campus partners.
This is a 2-year term a ppointment which may end or extend based on organizational needs, funding availability, and performance.
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Required Qualifications:
Posted July 31, 2026