Salesforce Consultant - name

Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency.

Company Details Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with a strong focus on innovation and operational excellence.

Requirements

5+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles

Strong expertise in Salesforce Sales Cloud and Service Cloud

Experience with Marketing Cloud is preferred

Experience implementing AI-enabled CRM capabilities like Einstein, predictive analytics, and automation tools

Strong understanding of CRM data governance, architecture, and integrations

Experience working with ERP systems, APIs, middleware, and enterprise data ecosystems

Proven experience supporting Marketing, Sales, Customer Service, and Analytics teams

Experience managing CRM data quality, workflows, and automation

Salesforce Administrator certification is mandatory

Strong stakeholder management and cross-functional collaboration skills

Experience leading or mentoring CRM administrators or analysts

Bachelor’s Degree in Business, Information Systems, Computer Science, Data Science, or related field

Experience implementing AI-enabled CRM features (e.g., Einstein, predictive analytics, recommendation engines, automation tools and lightening web components).

Responsibilities

Own and manage Salesforce CRM across Sales, Marketing, Customer Service, and Analytics teams

Define CRM roadmap, priorities, and platform strategy aligned with business goals

Lead Salesforce administration, automation, integrations, and platform optimization

Drive CRM data governance, quality standards, and validation processes

Partner with Data and Technology teams for enterprise integrations and AI initiatives

Improve workflows, reporting, dashboards, and business processes within Salesforce

Support lead lifecycle management, customer segmentation, and campaign execution

Enable AI-driven insights, forecasting, personalization, and automation capabilities

Drive user adoption through training, enablement, and change management

Manage Salesforce releases, enhancements, and platform performance

Collaborate with external vendors and internal stakeholders for CRM initiatives

Job Details Remote option available; candidates based in Mumbai preferred.

Interview Process

Recruiter Screening

Hiring Manager Discussion

Salesforce Functional Round

Stakeholder Round

Final Leadership Discu