Salesforce Consultant - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Consultant based in India.

This role is ideal for a Salesforce professional who can drive CRM strategy, optimization, and innovation across multiple business functions. You will take ownership of Salesforce platforms, improving processes, data quality, automation, and user adoption across Sales, Marketing, Customer Service, and Analytics teams. The position combines technical expertise, business understanding, and stakeholder collaboration to deliver measurable operational improvements. You will contribute to AI-enabled CRM initiatives, leveraging automation, predictive insights, and intelligent workflows to enhance customer experiences. Working closely with technology teams and business leaders, you will shape the future of CRM capabilities within a global organization. This is an opportunity to make a direct impact by improving enterprise systems, driving efficiency, and enabling data-driven decision-making.

Accountabilities:

As a Salesforce Consultant, you will be responsible for managing and enhancing CRM capabilities while ensuring the platform aligns with business objectives. You will lead Salesforce administration, optimization, automation, integrations, and AI-driven initiatives to improve customer engagement, operational efficiency, and data management.

• Own and manage Salesforce CRM capabilities across Sales, Marketing, Customer Service, and Analytics functions.
• Define CRM strategy, roadmap, priorities, and platform improvements aligned with business goals.
• Lead Salesforce administration, configuration, automation, and continuous platform optimization.
• Manage CRM data governance, quality standards, validation rules, and data integrity initiatives.
• Improve Salesforce workflows, dashboards, reporting capabilities, and business processes.
• Support lead lifecycle management, customer segmentation, and campaign execution processes.
• Partner with technology and data teams on enterprise integrations, APIs, middleware, and AI-driven CRM initiatives.
• Implement and optimize AI-enabled CRM capabilities, including predictive analytics, intelligent automation, and recommendation features.
• Drive user adoption through training, documentation, enablement programs, and change management initiatives.
• Manage Salesforce releases, enhancements, system performance, and ongoing platform improvements.
• Collaborate with internal stakeholders and external vendors to deliver successful CRM initiatives.
• Mentor and support CRM administrators or analysts when required.

Requirements: