Salesforce Center of Excellence COE Architect - cvshealth

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary We are seeking a strategic and experienced Salesforce Center of Excellence (COE) Leader to define, govern, and scale enterprise use of the Salesforce platform. This role will lead the operating model, standards, and governance required to support secure, scalable, and business-aligned solutions across multiple Salesforce capabilities. The ideal candidate brings a strong blend of platform leadership, enterprise architecture, delivery oversight, and stakeholder influence, with the ability to build effective governance mechanisms and drive adoption of emerging capabilities such as Agentforce and Data Cloud. This is a high-visibility leadership opportunity for a candidate who can align business and technology priorities while strengthening platform consistency, quality, and long-term value realization.

Lead the Salesforce COE operating model, including intake, demand management, prioritization, and portfolio governance across the organization.

Define enterprise architecture standards, security standards, reference architectures, and guardrails that promote consistency, accelerate delivery, and align platform decisions to business strategy and Salesforce best practices.

Own and enforce governance processes for solution design reviews, technical approvals, and release readiness across Salesforce products and integrated systems, including clear decision rights, executive escalation paths, and COE sign-off at critical funding and delivery checkpoints.

Partner with business leaders, product owners, and IT stakeholders to shape roadmaps, define success metrics, and drive adoption across core Salesforce capabilities, including Data Cloud.

Standardize integration, data, and identity patterns (APIs, middleware, MDM) to enable a unified customer view and consistent experiences.

Drive security, compliance, and data governance (e.g., SOX, GDPR/CCPA as applicable), including role design, controls, and audit readiness.

Build COE capability through enablement by coaching architects, administrators, and developers across onshore and offshore teams; defining practical training paths; and expanding reuse through accelerators and common components. Establish a feedback loop from delivery teams so implementation experience informs standards early and enables governance and best practices to evolve with platform changes.