Salesforce Business Systems Analyst

See yourself at Dataminr

AI Innovation at Dataminr

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .

Agentic AI : we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here .

The Opportunity

Work closely with Customer Success and Technical Support stakeholders to respond to and proactively identify challenges that can be solved with system and/or process improvements

Lead the prioritization, tracking, delivery and communication of system changes to impacted end users and stakeholders

Educate and evangelize technical best practices to internal constituents to ensure solutions delivered are best of breed for Dataminr ’s business model and culture

Act as front-line support to assist users with general questions or technical challenges, troubleshoot any technical issues uncovered and assist end users in resolving their inquiries

Manage the integration between Gainsight and Salesforce.com, keeping a keen eye on how changes in either system may impact the other

For more strategic initiatives, you will be responsible for gathering and documenting user requirements, business flows and solution designs as well as implementing the solution within the appropriate technology

What You Bring

At Dataminr , we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

3-5 years of Salesforce.com and Gainsight experience, with proven hands-on experience in administration and configuration

Strong strategic thinker and problem solver with the ability to work independently

Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment

Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible solution

High level of accountability and the ability to execute on multiple and competing projects and deadlines

Excellent interpersonal and organizational skills with an ability to communicate effectively with both technical and non-technical customers

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