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Salesforce Business Analyst - Guidehouse
Data Analyst
Lead Salesforce solution design by engaging stakeholders, refining requirements, and crafting user stories to deliver business outcomes using Salesforce platform expertise.
About the role
Key Responsibilities
- Engage customer stakeholders to capture desired business outcomes and define success criteria.
- Lead discovery and requirements refinement sessions to uncover business, functional, and technological needs.
- Synthesize gathered information into clear, comprehensive user stories and solution design documentation.
- Perform fit‑gap analysis between Salesforce functionality and client requirements, recommending enhancements or customizations.
- Articulate the value of recommended Salesforce solutions and approaches to stakeholders.
Requirements
- Proven experience as a Salesforce Business Analyst or similar role.
- Strong knowledge of Salesforce platform capabilities and best practices.
- Excellent stakeholder engagement and communication skills.
- Ability to translate complex business needs into actionable user stories and design artifacts.
- Experience with fit‑gap analysis and solution design in a Salesforce context.