remote
Salesforce Business Analyst - Cayuse Holdings
Data Analyst
Lead the translation of business needs into Salesforce solutions, driving requirements capture, process mapping, and solution design across Salesforce Clouds and Lightning, while collaborating closely with stakeholders and technical teams to ensure alignment and success.
About the role
Key Responsibilities
- Collaborate with business stakeholders to elicit, document, and validate functional and non‑functional requirements for Salesforce initiatives.
- Translate business needs into detailed Salesforce solution designs, including Lightning components, flows, and integrations.
- Conduct gap analysis, propose enhancements, and prioritize backlog items in alignment with business goals.
- Facilitate workshops, user acceptance testing, and training sessions to ensure smooth adoption of Salesforce features.
- Maintain comprehensive documentation, including business requirement documents, functional specifications, and test plans.
Requirements
- 3+ years of experience as a Salesforce Business Analyst or similar role.
- Strong knowledge of Salesforce Clouds (Sales Cloud, Service Cloud, Marketing Cloud) and Lightning Experience.
- Proven ability to conduct requirements workshops, create process maps, and produce clear documentation.
- Excellent analytical, communication, and stakeholder‑management skills.
- Experience with Salesforce integrations (API, MuleSoft, or similar) is a plus.