Salesforce Business Analyst - AAA

Job Type:

Exempt/Non Exempt:

Job Description:

Location Details: Remote Location.

Position Schedule / Shift: Monday to Friday, 8:00am to 5:00pm.

Position Summary: The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Key Responsibilities:

Primary Duties and Responsibilities (details of the basic job functions):

The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Duties may include:

• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.
• Gather, refine and drive requirements
• Building business stakeholder relationship
• Uncovering needs through flow diagrams
• Facilitate requirements working sessions
• Relaying and clarifying requirements for the development and testing teams
• Prepare and/or review test cases
• Provide Training for pre and post deployment.
• Maintain a healthy refined backlog
• Participate in Agile Ceremonies

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

• None

Qualifications:

Required

Education (include minimum education and any licensing/certifications):

• A bachelor’s degree in Business Administration, Information Systems, or related field, or equivalent work experience.

Experience:

• 2+ years experience in Salesforce as an Administrator or Business Analyst

Knowledge and Skills:

• Knowledge of Sales and Service processes in Salesforce
• Strong analytical and problem-solving skills.
• Good written and verbal communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team environment.
• Ability to pivot in a fast-paced environment.
• Understanding and Agile mindset

Preferred

• Certified as Salesforce Administrator preferred

FLEX WORK IN WORK ENVIRONMENT

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation