Department: Information Technology Reports to: CRM Manager
Location: Remote
Salary: $ 85,900.00 - $113,000
Vibrant Emotional Health ’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Overview:
The Salesforce Administrator assists with all functions of CRM programming and design. They maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security.
Duties/Responsibilities:
- Perform analysis and provide implementation recommendations based on business requirements.
- Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements.
- Communicate complex ideas, concepts, and processes effectively with other engineers and management.
- Contribute to evaluations and improvement of best practices in both process and standards.
- Recommend value-added changes to existing coding practices, standards, and tools.
- Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system.
- Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems.
- Assess the severity of problems, determine corrective action, and resolve technical issues.
- Monitor end-user usage of the system and perform daily administrative and user support tasks.
- Provide technical support to end users, diagnosing and resolving problems.
- Evaluate and configure CRM systems and provide detailed end-user documentation.
- Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology.
- Manage and collaborate with product vendors and systems integrators on the delivery of solutions.
- Collaborate with business partners on user acceptance testing.
- Work closely with project managers, UI/UX designers, other developers, and data analysts.
- Write technical specifications and documentation.
- Additional duties as assigned.
Required Skills/Abilities:
- Proficient understanding of CRM fundamentals and advanced features.
- Experience in contact center CRM integrations and database management.
- Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).
- Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.