remote
RVP, Priority Support Engineering - Snowflake
Software Engineer
Lead high‑impact support for Snowflake’s EMEA customers, driving rapid incident resolution and AI‑enhanced service excellence across the cloud platform.
About the role
Key Responsibilities
- Oversee and mentor a team of senior support engineers, ensuring timely and effective resolution of complex incidents for high‑profile EMEA clients.
- Leverage Snowflake’s platform and AI‑native tools to diagnose, troubleshoot, and resolve performance, security, and data‑integration issues.
- Collaborate with product, engineering, and customer success to define and implement best practices, knowledge base updates, and proactive monitoring.
- Drive continuous improvement initiatives, including automation of repetitive tasks and enhancement of support workflows.
- Represent the support organization in executive meetings, providing insights on customer health, trend analysis, and strategic improvement opportunities.
Requirements
- 10+ years of experience in cloud data platform support, with a proven track record in high‑volume, high‑availability environments.
- Deep expertise in Snowflake architecture, SQL, and performance tuning.
- Strong leadership skills, with experience managing and scaling technical support teams.
- Excellent communication and stakeholder management abilities.
- Passion for AI‑driven solutions and a proactive, experimental mindset.
Skills
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