RQ09416 - Systems Administrator Operations Support Specialist - Intermediate

Responsibilities

Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations. Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources. Upkeep, configure, install and support the clients network and coordinate the various systems.

General Skills

Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations Experience with one or more operating systems Experience with one or more hardware platforms Experience with information retrieval packages Experience with one or more communications protocols Experience with middleware and gateways Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills A team player with a track record for meeting deadlines

Desirable Skills

Experience with distributed and networked systems Awareness of emerging IT trends Experience in one or more programming languages Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standardsSkillsExperience and Skill Set Requirements

Knowledge 35%:

Job requires: Specialized technical application development knowledge in more than one field (e.g.: networks, mid-range server, related hardware and software, systems analysis, design, development, testing, implementation, installation, relational database technologies, operational techniques and methods for technology, data, applications, networking, and/or security) to plan, execute and evaluate very diverse application development activities which require analysis and interpretative reasoning and which may also be broad in scope; contribute technical knowledge to the vendor selection process; make technical recommendations; identify and refer problems, and provide viable options and solutions; provide draft procedures. Thorough knowledge of client's I&IT needs and business environment to define technical scope of work with Manager; develop specialized technical RFP specifications; assist in negotiating SLAs. Situational and project/operational/service management skills. Problem-solving techniques to provide leadership and solutions, which deal with complex application development problems efficiently and effectively. RFP and tendering process, contract management to ensure own input is compliant with corporate standards and client needs. Customer service techniques to provide data, reports, problem resolution, education/information. Change management, training and education, especially for non-technical or first-time users; P