Responsibilities/Assignment Deliverables:
- Provide senior level expertise in AWS cloud platform.
- Provide design, build and support for cloud environments to create solutions for Contact center domain.
- Lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
- Monitor and assess the performance of applications in a cloud environment to ensure solutions are available
- Participate to create, test and implement safeguards to maintain data integrity and protect against unauthorized access
- Regularly review production logs, providing analysis & suggestions to implement measures in a proactive manner
- Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology
- Provide detailed documentation for system design, integration, configuration, development and implementation of related activities
- Develop and maintain system design models, technical documentation and specifications
- Produce integration plans, inputs into configuration and development project.
SkillsExperience and Skill Set Requirements
Technical Skills 55 points
- 10+ years of experience in software development and delivery track record in a range of technical roles
- Ideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.
- Creation, management, and maintenance of AWS & related cloud-based production system.
- Deployment and automation of packages for cloud-based system
- Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
- Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly
- Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.
- Familiarity with monitoring solutions such as CloudWatch, CloudTrail, etc.
- Experience with CI/CD pipelines for deploying applications on AWS.
- Proven implementation of cloud security models, particularly identity, network, and encryption
- Knowledge of Gitlab or other DevOps tools and CI/CD integration
- Ensuring availability, performance, security, and scalability of AWS & related production systems.
- Excellent knowledge in managing AWS resources and