RQ08704 - Software Developer - CRM - Senior

Description

Responsibilities

• Design and develop functionalities on DCP to support ministry business requirements
• Development and configuration of integration of Siebel with other ministry applications using web services or other mechanisms
• Conducts support, maintenance, prototyping and configuration of a complex Oracle Siebel Solution
• Hands-on configuration and troubleshooting of issues of Siebel implementation and its integration with subsidiary systems such as PEP, ONE-KEY, ERDMS, Oracle Service Cloud, GIS (ArcGIS) in Development and Production environments
• Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues
• Documenting processes and technical designs and updating build books
• Provide accurate estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
• Engaging with LRC and program staff to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
• Design and develop prototypes and proof of concepts
• Document build books, working with LRC staff on actual implementation document performance measures of the new environments
• Knowledge and experience to evaluate fit/gap analysis between high-level requirements and Oracle Siebel Public Sector capabilities
• Research Oracle tools and techniques to inform / recommend improved design, functionality and/or performance
• Develop unit testing scripts to confirm successful installation/configuration
• Developing prototype integration framework to ensure the successful implementation using Open UI scripting, EAI, EIM, ETL web services and REST service
• Develop build books, working with LRC staff on actual implementation; documenting performance measures of new environments
• Plan and develop data migration and/or integration (ETL or web services) from other ministry solutions to the Siebel solution
• Ensure compliance with I&IT and Communication standards and directives, (e.g. AODA, digital design principles and web style guides)
• Ensure designs are re-sizable / scalable for multiple screen platforms
• Recommend development and support technologies that provide more efficient code management
• Ensure web pages are AODA compliant and are compatible across multiple browser technologies
• Develop testing scripts to ensure integrity during change
• Define diagnostic methods to help incident management
• Engage with LRC staff to troubleshoot problems in DR/RR migration and LOV migration

Knowledge Transfer Requirements

• Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff