As a Revenue Technology Analyst, you will own and evolve the CRM and revenue tech stack that powers Riverside's sales, marketing, and customer success teams, making data reliable, workflows intuitive, and insights actionable across the GTM organization.
At Riverside Insights , we believe every student has unique strengths waiting to be discovered. That starts with equipping educators with the right tools and information, and it requires that our internal teams operate with clarity and precision. Your work will directly support the people who support educators every day.
The Revenue Technology Analyst sits within GTM Operations and is responsible for CRM performance, HubSpot platform management, and the operational analytics that help our sales and customer experience teams serve schools and districts more effectively. This is a high-impact individual contributor role for someone who thrives at the intersection of systems thinking, data quality, and cross-functional collaboration.
Requirements
- Own CRM architecture, data quality, and governance to ensure accuracy and trust in system-reported insights across sales and CX teams
- Redesign CRM dashboards, data views, and workflows so reps and managers have the right information at every stage of the sales and service process
- Establish and track workload metrics for inbound CX support; identify and eliminate avoidable demand through process fixes, documentation improvements, and upstream solutions
- Own HubSpot platform administration including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other tools
- Customize HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubs
- Partner with Sales and CX leadership to align CRM workflows with real operating rhythms; implement feedback loops for continuous improvement
- Identify and develop an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with clear success metrics and failure criteria
- Partner with Product, Engineering, and Data teams to address root causes of support demand and improve downstream CX efficiency
Requirements
Must-Have Qualifications
- Up to 4 years of experience in revenue operations, CRM administration, or a related GTM systems role
- Hands-on experience administering HubSpot across Marketing, Sales, and Service hubs, including workflow automation, lead routing, and object customization
- Strong operational analytics skills with the ability to measure, analyze, and act on workload and efficiency data
- Demonstrated experience improving CRM usability and data quality through redesigned workflows and governance practices
- Ability to identify upstream drivers of support or process friction and address them systemically, not ju