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Residential Safety Agent (Armed)
Residential Safety Agent (Armed)
The Residential Safety Agent (Armed) will serve as a critical security function within a client's residential physical security team in Washington, DC. This role involves monitoring access control systems, supporting incident management, coordinating emergency response, and acting as the first point of contact for client security needs, all while maintaining a strong customer service-focused approach.
About the role
About the Role
Concentric is looking to hire a Residential Safety Agent to join their team, embedded with a client in Washington, DC. This is an armed, full-time, onsite position following a 12-hour shift schedule (four consecutive workdays followed by four days off), rotating between Day-Shift and Night-Shift approximately every three months. Candidates must currently possess and maintain a valid concealed carry firearm permit and legally carry a firearm in Washington, DC.
Responsibilities
- Act to support threat management and emergency response, and be the first point of contact for client security needs.
- Monitor and manage the camera system, access control technology, and other security tools.
- Advise and take action addressing unknown visitors, phone calls, and other contacts.
- Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
- Provide a high standard of customer service delivery for clients, guests, and staff.
- Ensure client deliverables are met across the full suite of security services.
- Proactively communicate with clients regarding risks to personnel, property, or privacy.
- Ensure completion of any client-required plans, surveys, or reports.
- Assist with customer service issues to ensure a consistently high level of service.
- Communicate with co-workers, management, clients, and others in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
Required Qualifications
- All required licenses and certification requirements, including:
- Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use.
- Must be current or retired law enforcement and/or possess a District of Columbia Concealed Pistol License, allowing them to carry a firearm in Washington, DC.
- Must hold or be able to obtain CPR/FA training or higher.
- Experience in successful project management, participating in a small team environment.
- Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams.
- A successful track record operating within a high-touch, customer service environment.
- Appropriate professional bearing and customer service skills.
- Demonstrated computer skills, including Google Suite and MS Office applications.
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
- High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
- Excellent written and verbal communication skills, including comfort working with senior leadership.
- Skilled in synthesizing facts, concepts, and principles.
- Emotional intelligence and a customer-focused approach.
Preferred Qualifications
- Bachelor’s Degree in a related field or relevant experience.
- Executive Protection and/or Tactical training preferred.
- Advanced medical training (EMT, WEMT, WFR, TCCC/TECC).
- Experience with physical security and alarm systems.