Renewal Account Manager- Digital Experience DX - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Renewal Account Manager - Digital Experience (DX) based in United States.

The Renewal Account Manager will play a key role in driving customer retention, revenue growth, and long-term account success within a software and subscription-based environment. This position focuses on managing renewal opportunities, strengthening customer relationships, and identifying opportunities for expansion through upselling and cross-selling. You will collaborate with sales, customer success, finance, legal, and other teams to deliver seamless renewal strategies and maximize customer value. The role requires strong commercial instincts, relationship-building skills, and the ability to manage multiple opportunities while achieving revenue goals. This is a remote opportunity suited for an organized and customer-focused professional who enjoys working in a fast-paced technology environment. You will contribute directly to business growth by helping customers continue to achieve value from innovative digital solutions.

Accountabilities:

The Renewal Account Manager will own a portfolio of software maintenance and subscription renewal opportunities, ensuring customer satisfaction, revenue retention, and growth. This role requires proactive account management, accurate forecasting, and close collaboration with internal teams to execute effective renewal strategies.

• Manage and develop a portfolio of renewal opportunities, ensuring timely execution and strong customer retention outcomes.
• Drive renewal revenue, expansion opportunities, upselling, and cross-selling initiatives while consistently meeting or exceeding assigned targets.
• Build trusted relationships with customers, partners, and key decision-makers to increase engagement and maximize long-term account value.
• Develop and execute renewal strategies in partnership with Sales, Customer Success, Finance, Legal, and other internal stakeholders.
• Negotiate commercial agreements and support customers through the renewal process.
• Maintain accurate opportunity forecasts, contract information, and customer records within CRM systems.
• Monitor account activity, identify risks and opportunities, and proactively address renewal challenges.
• Share best practices and contribute insights to improve team performance and renewal processes.
• Support strategic customer accounts by collaborating with sales teams and internal partners.

Requirements:

The ideal candidate is a commercially driven account management professional with experience in software renewals, customer retention, or subscription-based sales. This role requires strong communication skills, attention to detail, and the ability to build lasting customer relationships.