Remote Quality Assurance Lead - Kentro

Overview

Thank you for considering IT Concepts dba Kentro , where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More . By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Quality Assurance Lead to join its End Point Support and Operations Monitoring (ESOM) Program Management Office (PMO). This role is responsible for establishing, managing, and continuously improving quality oversight functions within the ESOM PMO. This role ensures that all program deliverables meet contractual, regulatory, and organizational standards throughout the end-to-end deliverable lifecycle, manages CPARS readiness, and leads program-wide scheduling to drive operational excellence. The ideal candidate has strong experience working within federal government environments, excels in stakeholder coordination, and brings a structured, analytical approach to quality management.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

• Lead the PMO’s Quality Assurance function, ensuring adherence to government, contractual, and Kentro ’s quality standards.
• Oversee the full deliverable management lifecycle, including planning, development, review, approval, routing, submission, and archival.
• Develop and maintain quality standards, templates, and review procedures to ensure consistency and compliance across all deliverables.
• Conduct quality review for accuracy, clarity, completeness, and alignment with contractual requirements.
• Manage CPARS preparation activities, including data collection, performance tracking, narrative development, and coordination and project leadership to ensure favorable evaluations.
• Monitor quality and performance trends, identify risks or gaps, and proactively recommend corrective actions.
• Establish and maintain quality metrics, dashboards, and reporting mechanisms to provide leadership with actionable insights.
• Collaborate closely with program managers, task leads, SMEs, and government stakeholders to ensure high-quality, timely deliverables.
• Support internal and external audits, compliance checks, and program reviews.
• Lead training and communication efforts for quality standards, deliverable processes, and best practices.
• Maintain strong documentation practices a