Remote IT Support Engineer - Cloudskope

Ideally; You’ll Have:

• PC / Laptop hardware and Windows OS and macOS experience
• Experience with Microsoft Office Application
• Working with various server and client hardware platforms, including Windows, Linux
• Working with various MSP tools including RMM. PSA.
• Experience with Google G-Suite
• Experience with Ubiquiti Unifi Network equipment
• Web/Audio Conferencing, i.e. Zoom, WebEx

Perks and Benefits of the Firm:

• A flexible working policy, allowing some work-from-home
• Vacation after the first 3 months of successful employment
• A friendly, safe, and nurturing environment within a high-rise building.
• A dedicated office, and the latest in technology and tools for every employee.
• All your information will be kept confidential according to EEO guidelines.

What Joining the Cloudskope Team Means

Customer Service & Support

• Do you want to empower every person and every organization on the planet to achieve more?
• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Cloudskope customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Cloudskope products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession with customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers' experiences easy, insightful, and trusted.

Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

One Cloudskope - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

Making a difference - we drive impact by looking for ways to continually improve our day-to-day responsibilities and the connections between our work and others.

About the Role…

Support Engineers (SE) ser