Regional Operations Sr Analyst

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?

We are searching for a Senior Analyst for North Cone who will be responsible for supporting teams in Mexico, Colombia, Central America and Caribbean on important operational tasks driving business efficiency. This includes, but is not limited to: managing administrative duties, local campaigns, monitoring fees, benchmarking local data via local relationships and market intel. It is important to have a solid background in the financial, payments, eCommerce and tech industries; and proven established relationships within the local payments ecosystems.

You will also be responsible for

Own administrative tasks such as supporting invoice processing, purchasing processes, vendor payments, coworking bookings, vacation tracking, expense management, sending legal agreement templates and NDAs, and other administrative activities to ensure smooth local and financial operations.

Ensure operational process flows and SLAs are properly defined and implemented with local partners.

Monitor fees (e.g., chargebacks, retries), manage cost inputs in internal databases, and support merchant category code (MCC) validation and value-added cost tracking.

Support compliance with card scheme and regulatory mandates by tracking scheme rules and creating follow-up action plans with Product and Regulatory teams to ensure EBANX and merchant readiness for new requirements and changes.

Manage and support marketing campaigns with local providers, partners, global merchants, and internal stakeholders.

Support Country Managers with market intelligence (product, regulatory, and performance insights), leveraging strong local relationships with partners and providers.

Main requirements for this position

Native Spanish and fluent English.

Proven background in the financial services, payments, eCommerce, or technology industry.

Experience working in project groups within the financial/payments sector in a regional and/or global environment.

Experience working with payment processing and/or acquirer systems.

Existing local market contacts in the payments ecosystem and the ability to leverage these relationships to obtain market intelligence.

Proven experience