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Manager Field Engineering – Escalators
Otis Elevator Company is searching for a highly motivated Regional Field Engineer of Escalators to provide technical support and guidance to all field associates.
Essential Responsibilities
- Primary responsibility is to provide technical support to the field and lead and train field associates on non-Otis escalator equipment.
- Ensure that all field personnel comply with safe work practices in accordance with EH&S standards
- Thoroughly investigate and resolve all critical customer problems with the use of Otis products
- Interface with internal and external customers and identify solutions and provide consultations as needed
- Monitor field tests, first inspections, and data reports of escalators
- Consult with maintenance / repair superintendents, constructors, adjusters, and other managers regarding problems encountered with product performance
- Proactively offer assistance to the region regarding the malfunctioning of non-Otis escalator equipment
Education / Certifications
- High school degree required; Bachelor’s degree preferred
Basic Qualifications
- 5+ years relevant technical elevator experience required
- Ability to work in a highly team-oriented and dynamic environment
- Candidates must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
- Travel 5%
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, strong time management and organizational skills
- Working knowledge of non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products
- Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can t