Quality Assurance Pharmacy Technician - The Cigna Group

The Quality Assurance Pharmacy Technician is responsible for ensuring that all pharmacy operations, processes, and products consistently meet established quality standards, regulatory requirements, and patient safety protocols. This role involves developing, implementing, and monitoring quality control measures, conducting audits, investigating deviations, and collaborating with various departments to drive continuous improvement initiatives. The QA Pharmacy Technician plays a critical role in maintaining the integrity and reliability of pharmaceutical care delivery.

Key Responsibilities:

Quality System Support: Assist in the development, implementation, and maintenance of the Quality Management System (QMS) for pharmacy services. This includes contributing to the creation and revision of Standard Operating Procedures (SOPs), policies, and guidelines.

Auditing and Compliance:

Conduct routine and targeted internal audits of pharmacy processes, documentation, and product quality (e.g., reporting, dispensing, inventory management) to ensure adherence to internal policies, best practices, and regulatory requirements (e.g., USP <797>/<800>, Joint Commission, ACHC, CMS, state Board of Pharmacy, HIPAA).

Identify areas of non-compliance or potential risk and report findings to management.

Assist in preparing for and participating in external regulatory inspections and audits.

Data Collection & Analysis: Collect, analyze, and trend quality data (e.g., error rates, audit findings, complaint data) to identify patterns, evaluate performance, and inform continuous improvement efforts. Prepare regular quality reports for management review.

Training & Education: Assist in developing and delivering training programs to pharmacy staff on quality standards, new procedures, and regulatory updates to promote a culture of quality and compliance.

Documentation & Record Keeping: Ensure all quality-related documentation is accurate, complete, current, and properly maintained in accordance with retention policies.

Process Improvement:

Proactively identify opportunities for process optimization and efficiency enhancements that maintain or improve quality.

Collaborate with pharmacy staff and leadership to implement continuous improvement projects.

Requirements:

High school Diploma or equivalent.

3+ years of pharmacy technician experience preferred.

2+ years of home infusion experience preferred.

3+ years of experience in a quality assurance, quality control, or highly regulated environment, preferably within a pharmacy, healthcare, or pharmaceutical manufacturing setting.

Capable of managing multiple priorities.

Knowledge & Skills:

Strong understanding of quality assurance principles, methodologies, and tools.

Familiarity with re