Quality Assurance Operator Live streaming - Scale Talent Management

Company Overview

Scale Talent Management is a global, high-performance creator agency supporting digital models and content creators through operational systems, marketing strategies, and business optimisation. Our mission is to help creators maximise their potential through consistent structure, professional management, and data-driven strategies.

The Quality Assurance Department ensures that every aspect of our talent operations, from platform, content strategy implementation, and streaming performance - meets our internal standards and aligns with the agency’s overall objectives. As part of our expanding operations, we require more operators to join the team!

Role Overview

The Quality Assurance Operator plays a crucial role in maintaining the daily operational quality of model activities and ensuring that agency-wide standards are met. This role supports the Talent Management and Relationship Management team by reviewing processes, checking for compliance, and ensuring that each creator’s strategy is being executed correctly and consistently.

You’ll be responsible for monitoring task completion, verifying daily checklists, reporting any deviations from content strategy, and helping maintain overall operational excellence across departments.

Key Responsibilities

Daily Operations & Monitoring

• Monitor and verify that daily marketing and streaming checklists are completed accurately.
• Ensure models’ pre-stream and post-stream processes follow agency guidelines.
• Track live stream performance quality and note operational or behavioral irregularities.
• Support QA Specialists by compiling data and summaries from monitoring sessions.

Quality & Compliance

• Review and validate adherence to marketing strategies, posting schedules, and engagement rules.
• Identify gaps in compliance with company SOPs and report issues promptly to the QA Specialist or Head of QA.
• Assist in ensuring privacy and data protection policies are followed by all staff and creators.
• Record and escalate any instances of content or communication non-compliance.

Reporting & Documentation

• Prepare and submit daily QA checklists and performance summaries.
• Log quality observations, issues, and improvement notes within the QA tracking system.
• Maintain accurate documentation of stream reports, strategy adherence, and corrective actions taken.
• Support weekly QA summary reports highlighting trends, recurring issues, and areas for improvement.

Cross-Department Support

• Collaborate with the Talent Management and Relationship Management teams to ensure smooth information flow and transparency of talent’s performance during live streaming.
• Provide operational feedback to relevant depar