remote
Quality Assurance Manager - TELUS
Engineering Manager
Lead QA analysts at TELUS Health, driving people development, continuous improvement, and operational excellence while overseeing test automation, Selenium scripting, Agile processes, CI/CD pipelines, and performance testing using tools like JIRA and SQL.
About the role
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
What’s In It For You
- People-First Leadership: Lead a team of QA analysts with an emphasis on mentoring and professional development.
- High-Impact Strategic Projects: Contribute to the evolution of key QA department tools, such as career paths and skills matrices, by bringing fresh perspectives and suggesting improvement opportunities.
- Collaborative Support: Work closely with experienced QA leaders who handle technical aspects.
- Culture of Innovation: TELUS Health values modern approaches, continuous learning, and openness to new technologies (including AI) to optimize our ways of working.
- 100% Remote Work Environment offering great flexibility, with occasional office presence required for meetings or team events, to foster collaboration and work-life balance.
What You’ll Do
- Directly manage ~12 quality assurance analysts, fostering their professional development and engagement
- Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance
- Identify the potential of each team member, define clear career paths, and support their progression
- Create an environment of trust and collaboration by building a high-performing team, fostering accountability, development, conflict resolution, and effective resource management with empathy
- Challenge the Status Quo: Analyze operational inefficiencies and structural team challenges with a fresh perspective
- Design Sustainable Solutions: Develop and implement improvement projects
- Optimize Team Efficiency: Identify operational bottlenecks and implement solutions to increase productivity and team member satisfaction
- Work closely with other QA managers in a team spirit to align strategic and operational efforts
- Be able to collaborate with different teams and stakeholders, understand internal challenges, and use your influence to gain necessary support for projects
What You Bring
- University degree in computer science, engineering, actuarial science, or related field
- 8+ years of quality assurance experience
- 3+ years of experience in a QA team management role
- Proven people management experience: managing teams of at least 10 people with demonstrated skills in coaching, talent development, and performance management
- Excellent communication skills, both verbal and written, in French and English
- Solid kno