remote
Quality Assurance Analyst - Kasar credit and capital private limited
Software Engineer
Quality Assurance Analyst with 2+ years in fintech, specializing in auditing customer interactions, data analysis, and process improvement using Excel and QA best practices to enhance customer satisfaction and operational efficiency.
About the role
Key Responsibilities
- Audit and review customer interactions across calls, chats, emails, and tickets to ensure compliance with quality standards.
- Analyze data in Excel to identify trends, process gaps, and opportunities for improvement.
- Collaborate with cross‑functional teams to develop and implement corrective actions and best practices.
- Document findings, prepare detailed reports, and present insights to stakeholders.
- Support continuous improvement initiatives in KYC, disputes, refunds, and transaction processes.
Requirements
- Minimum 2 years of QA experience in a fintech or customer service environment.
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros).
- Strong analytical and problem‑solving skills with attention to detail.
- Knowledge of financial services processes such as KYC, disputes, refunds, and transaction handling.
- Excellent communication skills and ability to work collaboratively across teams.
Skills
exceldata analysisprocess improvement