QA Lead
Pay rate: $37.50-$50/hour
Overview
We are seeking an experienced QA Lead to drive quality assurance initiatives across a complex ecosystem of customer-facing and operational technology platforms. This role will lead QA strategy, test planning, execution oversight, and quality governance for systems including Point of Sale (POS), Kitchen Display Systems (KDS), mobile applications, web applications, self-service kiosks, third-party integrations, and back-of-house server environments.
The ideal candidate has strong experience in retail, restaurant technology, or Quick Service Restaurant (QSR) environments and possesses a deep understanding of end-to-end transaction flows, system integrations, and operational workflows. This individual will work closely with Product, Engineering, Operations, and business stakeholders to ensure high-quality releases and exceptional user experiences across all platforms.
Responsibilities
Quality Leadership & Strategy
- Define and execute the overall quality assurance strategy across multiple products and technology platforms.
- Lead QA planning, resource allocation, test execution, and release readiness activities.
- Establish QA standards, testing methodologies, and best practices across the organization.
- Drive continuous improvement initiatives to enhance product quality, test efficiency, and delivery speed.
- Serve as the primary quality advocate throughout the software development lifecycle.
Test Planning & Execution
- Oversee the development and execution of comprehensive test plans, test cases, and test scenarios.
- Ensure adequate coverage across functional, integration, regression, performance, usability, and end-to-end testing.
- Validate complex workflows involving POS systems, KDS platforms, mobile applications, websites, kiosks, integrations, and back-office solutions.
- Manage defect triage processes, prioritization activities, and resolution tracking.
- Ensure testing is completed on time and aligned with release schedules.
Platform & Integration Quality
- Lead testing efforts for customer-facing and operational technology systems.
- Validate data flow and interoperability between internal platforms and third-party integrations.
- Ensure the reliability and accuracy of transactional systems, order management workflows, loyalty programs, payment processing, and reporting functions.
- Coordinate end-to-end testing across interconnected systems and environments.
- Identify and mitigate risks associated with multi-platform deployments.
Automation & Process Improvement
- Promote and expand test automation capabilities where appropriate.