Provider Success Liaison II

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

We’re looking for a motivated and customer-focused Provider Success Liaison II to join our team. In this role, you’ll work closely with healthcare providers and internal partners to drive engagement, support product adoption, and contribute to successful client outcomes.

You’ll combine data analysis, relationship management, and problem-solving to help providers maximize the value of our solutions—while gaining deeper exposure to healthcare workflows and revenue cycle concepts.

What You’ll Do

Partner with internal teams to support provider engagement initiatives aligned to client goals and key performance indicators (KPIs)

Analyze and pull reports to monitor performance, identify trends, and uncover opportunities to improve provider engagement

Maintain dashboards and trackers to support visibility into program progress and outcomes

Gather, document, and share provider feedback to help inform product and process improvements

Support provider communications, training sessions, and product adoption efforts using established materials and tools

Assist with user engagement efforts, including product pilots and targeted outreach initiatives

Build strong relationships with internal stakeholders and external provider contacts

Stay current on healthcare industry trends, provider workflows, and revenue cycle concepts

Contribute to special projects and strategic initiatives as business needs evolve

Note: This role may require up to 50% of time spent on phone-based engagement.

What You Bring

Required:

Associate’s degree or equivalent experience

3+ years of experience in customer service, healthcare, or healthcare technology

Foundational understanding of healthcare or provider workflows (or strong interest in learning)

Prior experience working with Providers, account management, or client support

Familiarity with:

Electronic Data Interchange (EDI) transactions

Health insurance or payer operations

Medical practice management

Experience delivering training or facilitating user sessions

Background in a healthcare technology environment

Skills & Competencies

Strong customer service mindset with a passion for helping clients succeed

Excellent communication skills (written and verbal)

Highly organized with the ability to manage multiple priorities and deadlines

Analytical mindset with the ability to interpret data and identify actionable insights

Collaborative approach