Description
❋ Why Scalepex ?
Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike, Pepsi, Toyota, Virgin and Walgreens.
Our mission is to connect prominent market leaders with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.
❋ Take your portfolio to the next level by working with one of our fastest growing clients.
Join the Innovation Frontier at Scalepex !
❋ Position Overview
Overall, we are looking for individuals with a “PM DNA” who take ownership and responsibility for their projects, work with minimal supervision, and able to represent client in front of the customer.
- Good communication skills including English fluency is a must.
- Manages customer program (collection of projects managed together for business benefits) or project for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
- Ensures all project and operational management is in full alignment with Mode of Operation (MoO), BG / BL guidelines and the PM
- Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Assures consistency among project financial, product and service forecast activities.
- Participates in pre-sales and sales process activities.
- Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
- Ensures project contract management process is initiated and executed.
- Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
- Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
- Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
- Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
Requirements
Qualifications:
- Hands on and detailed oriented Project Manager with 5 to 10 years of experience in customer delivery and