The Vacancy
As a Project Manager, Cable Testing & Diagnostics Systems, you will play a pivotal role in ensuring the successful implementation, adoption, and ongoing use of our products and services. You will serve as the bridge between the customer and our technical teams, providing hands-on support, troubleshooting, and guidance to help customers achieve their desired outcomes. You will be responsible for fostering long-term relationships, resolving technical issues, and ensuring overall customer satisfaction with our solutions. Focus area will be assisting customer specification for cable van products, maintaining the cable van production schedule, and communicating with the customer from project inception to implementation. Underground cable testing, diagnostic projects, and field knowledge of cable testing for North America is desired.
Key Responsibilities:
- Lead the onboarding process for new customers, ensuring a seamless transition from initial sales to full product implementation
- Work closely with clients to understand their unique needs, customize product configurations, and help them get the most out of our solutions
- Provide training and ongoing support to ensure successful adoption of custom systems
- Act as the primary point of contact for customers throughout the lifecycle of the product, from implementation to ongoing usage
- Build and maintain strong, long-lasting relationships with key stakeholders at customer organizations
- Address customer inquiries, provide proactive solutions, and troubleshoot any issues that may arise
- Regularly check in with customers to gauge satisfaction and identify any potential concerns
- Work closely with the product development team to understand customer-specific requirements and ensure that custom solutions are effectively implemented
- Provide feedback from customers to help improve and enhance the custom product systems
- Assist customers with product configuration adjustments as their needs evolve
- Drive customer retention by ensuring customers are achieving value and satisfaction with their custom product systems
- Identify opportunities for upselling or cross-sell additional products or services that align with customers’ evolving needs
- Support the renewal process by demonstrating the value the customer has received from the product
- Advocate for customer needs within the company, providing insight and recommendations to the product and engineering teams
- Represent the voice of the customer in product strategy meetings, ensuring product enhancements align with customer feedback
- Foster a customer-first culture, ensuring that every touchpoint with the company leaves customers feeling heard, valued, and supported
- Track and analyze customer metrics such as product usage, support tickets, and satisfaction surveys
- Provide regular reports to m