remote
Project Lead, Global Cloud Operations - SAP
Systems Engineer
Lead global cloud operations, driving reliability and automation across multi‑cloud environments (AWS, Azure). Own incident response, capacity planning, and continuous improvement while guiding distributed teams and aligning with ITIL best practices.
About the role
Key Responsibilities
- Own end‑to‑end operation of global cloud platforms (AWS, Azure) ensuring high availability and performance.
- Lead incident response, root‑cause analysis, and post‑mortem processes following ITIL standards.
- Drive automation and infrastructure‑as‑code initiatives using Terraform, Kubernetes, and CI/CD pipelines.
- Collaborate with engineering, security, and product teams to define capacity, scaling, and cost‑optimization strategies.
- Mentor and coordinate distributed operations teams, fostering a culture of continuous improvement and knowledge sharing.
Requirements
- 5+ years of experience managing large‑scale cloud environments (AWS and/or Azure) in a production setting.
- Strong background in incident management, ITIL processes, and SRE/DevOps practices.
- Hands‑on expertise with Kubernetes orchestration and Terraform for infrastructure automation.
- Proven ability to lead cross‑functional, geographically dispersed teams.
- Excellent communication skills and a data‑driven approach to problem solving.
Skills
awsazurekubernetesterraformitil