Project Implementation Manager and Support Lead - Madiff

This is a remote position.

At Madiff , we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech.

Are you an experienced Project Implementation Manager with a passion for driving enterprise-wide tool adoption and stakeholder engagement?

We are looking for a Project Implementation Manager & Support Lead to join our client’s team in the financial services industry.

Responsibilities:

Lead onboarding and adoption of Planview Portfolios , ensuring compliance with governance and reporting standards

Provide hands-on PPM support , including access setup, data validation, and configuration checks

Monitor portfolio setup and data integrity against governance rules

Coordinate with Tech Leads, Portfolio and Ops teams to identify blockers and drive tool adoption

Facilitate office hours, walkthroughs, and training aligned with system behaviour

Own the onboarding and support tracker – monitor access issues, recurring questions, and lessons learned

Reinforce time logging standards and ensure reporting deadlines are met

Collect user feedback and support backlog prioritisation for future releases

Identify and empower team champions to ensure smooth handovers between onboarding waves

Requirements

5+ years of experience in project portfolio management, program coordination, or enterprise tool implementation

Proven experience in rollout, configuration, and adoption of PPM tools (Planview, Clarity, Workfront, Jira Align)

Strong knowledge of time tracking, project intake, and portfolio reporting processes

Excellent communication, facilitation, and stakeholder engagement skills with senior leaders

Ability to manage competing priorities in a fast-paced environment

Nice to Have:

Experience leading enterprise-wide PPM implementations and acting as a Product Owner or liaison

Familiarity with Agile, hybrid, and waterfall delivery models

Knowledge of CapEx tracking, resource forecasting, and prioritisation in FinTech or large enterprise settings

Benefits

Remote work in Poland

Full-time engagement, aligned with standard Polish business hours

International exposure in a leading financial services environment

Comprehensive medical care

Originally posted on Himalayas