Program Manager, AV Technical Operations

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.  Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter.

About the Role

As the Program Manager, AV Fleet Technical Services, your focus is on the 0-to-1 build-out and innovation of our internal AV technical service operations. Rather than managing the operational execution,you will lead the cross-functional design, launch, and strategic structuring of our AV service depots.  You will establish program governance, build the physical and digital infrastructure, author operational playbooks, and partner with the People team to recruit and train our founding technical workforce. Ultimately, your goal is to transition a turnkey facility—complete with an elite, AV-certified technical team—to the internal Fleet Repair Ops team.

Key Responsibilities

• Program Governance & Operational Handoff: Establish rigorous project management organization, operating rhythms, and cross-functional stakeholder reporting. Own master launch timelines, critical path dependencies, and risk mitigation strategies for all new depot build-outs. Define strict operational readiness ("go-live") criteria and lead the formal handoff to the Fleet Repair Ops team.
• Technician Recruiting Collaboration: Partner closely with the Recruiting team to define the AV technician hiring profile. Establish competency benchmarks and execute a targeted recruitment plan to attract and hire the founding technical workforce for the new facilities.
• Training Plan Development: Collaborate cross-functionally with the Fleet Repair Ops team to design, build, and implement a comprehensive technical training and certification program. Ensure all technicians are fully trained on AV systems, high-voltage safety, and proprietary diagnostic tools before the facility goes live.
• Repair Process Development: Develop, document, and continuously optimize Standard Operating Procedures (SOPs). Translate AV/EV and OEM technical requirements into streamlined, highly efficient repair workflows for the shop floor.
• Infrastructure, Tooling & Procurement: Collaborate with Real Estate to strategically design maintenance bays. Partner with Procurement to specify, source, and manage specialized High-Voltage/AV repair tooling and equipment that optimizes shop floor efficiency and adheres to OEM requirements. Negotiate strict Service Level Agreements