Program Analyst Senior Scrum Master

Job Summary

Aptive is seeking a Program Analyst Senior / Scrum Master will support the Veterans Health Administration (VHA) Integrated Veteran Care (IVC) Veteran Family Member Programs (VFMP) Modernization Portfolio by providing advanced program analysis, Agile project coordination, process improvement, and Scrum facilitation services supporting modernization, automation, Electronic Data Interchange (EDI), and operational transformation initiatives.

This role will support strategic modernization initiatives impacting claims processing, eligibility, appeals, intake automation, care coordination, business analytics, and operational efficiencies. The individual will serve as both a senior program analyst and Agile Scrum Master, coordinating cross-functional teams, managing project activities, facilitating Agile ceremonies, tracking risks and dependencies, and supporting delivery of modernization solutions within scope, schedule, and budget.

The Program Analyst Senior / Scrum Master will collaborate closely with Government leadership, business stakeholders, technical teams, developers, analysts, and contractors to ensure successful delivery of VFMP modernization objectives.

Primary Responsibilities

Program Analysis & Operational Support

• Analyze operational workflows, business processes, and modernization opportunities across VFMP programs.
• Develop recommendations to improve efficiency, automation, reporting, and operational performance.
• Support strategic planning and implementation activities for modernization initiatives.
• Assist with analysis of healthcare claims, eligibility, appeals, and operational business processes.
• Conduct gap analyses and identify opportunities for process improvement and optimization.
• Support development of business requirements, workflows, and operational documentation.

Agile Scrum Master Support

• Serve as Scrum Master for Agile project teams supporting VFMP modernization initiatives.
• Facilitate Agile ceremonies including:
• Sprint Planning
• Daily Stand-Ups
• Sprint Reviews
• Retrospectives
• Backlog Refinement
• Remove impediments impacting team performance and delivery timelines.
• Track sprint progress, team velocity, risks, issues, and dependencies.
• Promote Agile best practices and continuous improvement across teams.
• Coordinate activities between business, technical, and operational stakeholders.

Project & Portfolio Coordination

• Support project planning, scheduling, and portfolio management activities.
• Assist with development and maintenance of:
• Integrated Master Schedules (IMS)
• Risk Registers
• Action Item Logs
• Dependency Trackers
• Status Reports
• Executive Briefings
• Monitor project