Production Support Engineer - Hyperforce on Alibaba Cloud - salesforce

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About the Role

Salesforce is partnering with Alibaba Cloud to offer its core products in China, helping support existing multinational customers who want to expand their presence in the Greater China Region (GCR) and need Salesforce to run in China to meet the China regulatory guidance.

The Hyperforce on Alibaba Cloud Production Support Engineering team is an Organization within Security Engineering, with an exciting mission to bootstrap adoption of the industry’s leading-edge SRE principles and best practices at Salesforce. We are looking for experienced Software Engineers/DevOps Engineers with a strong automation mindset , a proven track record of delivering automation solutions with hands-on experience troubleshooting Infrastructure and Java applications to join this growing team. Working closely with counterparts in the Infrastructure and Engineering organizations, this Hyperforce on Alibaba Cloud Production Support Engineering group owns the reliable delivery of service to Salesforce engineering teams and customers running on Alibaba cloud infrastructure. This organization provides round-the-clock, follow-the-sun situational awareness and leadership in the swift resolution of any service-impacting issues, driving customer success.

As a member of the team, you will be responsible for detecting, investigating and resolving system failures and complex outages across infrastructure and java applications, including creation of the observability tooling necessary for your success. This objective is met by monitoring the services, reacting to problems, proactively addressing issues before they affect performance or availability, and working with Engineering teams to define service level objectives and improving service design and implementation to increase reliability through closed-loop feedback. This engineer should be comfortable working through ambiguity, coordinating with multiple engineering teams.